Return window
Contact support within 30 days of delivery if you are not satisfied with your purchase. Include your order number and the product you want help with.
Returns
A clean return policy for a clean supplement brand.
The final refund window should match the Shopify policy configured at launch. This copy avoids overpromising while giving customers a clear support path.
Eligibility
Refund eligibility may depend on product condition, order history, and whether the item was purchased through ori-gen.net or an authorized channel.
Subscriptions
Subscription orders can be paused, skipped, or cancelled before the next renewal through the customer portal once subscription management is enabled.
Medical disclaimer
Individual responses to supplements vary. A return or refund does not imply that a product is intended to produce a medical outcome.